Frequently Asked Questions

When can I expect to receive my order?

To keep our prices as low as possible for you, Karenflix ships products directly from the manufacturer or supplier to your home. That's why delivery may take a bit longer than usual. It takes 1 business day for your order to be successfully processed, after that the average shipping time in The United Kingdom is approximately 6 to 8 business days.

The expected delivery time has passed, where is my order?

In most cases, orders are delivered within the expected delivery time. Unfortunately, an order may be delayed. If you have waited 3 extra days after the initial delivery time and still have not received your order, please send an email to: info@karenflix.com

What are the delivery fees?

When you order from Karenflix, you always enjoy free delivery.

How can I pay for my order?

Karenflix always offers secure payments. We use the most popular payment provider in The United Kingdom:

  • American Express
  • Visa
  • Mastercard
  • Maestro
  • Discover
  • Diners Club
  • Elo
  • Apple Pay
  • Google Pay
  • Shop Pay

Some products are missing from my order, why is that?

Some orders are shipped in separate packages due to weight restrictions. To ensure the quality of the products, the items you order may come from different suppliers. If you order multiple products from us at the same time, it is possible that the products will not be delivered together.

Don't worry, your order is on its way. The rest of the order is typically delivered within 1 to 3 business days.

What should I do if I receive a damaged shipment?

Unfortunately, it may happen that your order is damaged during delivery. Of course, you are not at fault. In this case, please contact our customer service immediately by sending an email to info@karenflix.com. It is necessary to take photos of the damage and attach them to your email.

Do not return the item before sharing these photos. Once verified, we will cover all return shipping costs and arrange the best solution for you.

What if I purchased the wrong product, it doesn't fit, or I no longer want it?

Please contact our customer service first. We will review the best solution with you.
If the return is not caused by our error, you will only need to cover the return shipping costs for sending the product back to us.

Do you have any other questions?
Feel free to reach out using the details below.

Store Name: Karenflix
D-U-N-S: 233632104
Address: 24-26, Arcadia Avenue Fin0000, London, United Kingdom, N3 2JU

Email: info@karenflix.com
Contactpage: Click here
Phone: +44 7853750010

Opening Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

For more information or questions please check:
💬 - FAQ