Right of withdrawal

At Karenflix, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it under the terms below.

Countries & Eligibility

  • This return policy applies to orders shipped within the United Kingdom.

  • Returns are accepted for both defective and non-defective products.

  • Exchanges are also accepted.

Product Condition & Return Window

  • Items must be returned in new and unused condition.

  • You have 14 days from the date of delivery to request a return or exchange.

Method & Fees

  • Returns must be sent back by mail.

  • The customer is responsible for the return shipping costs/return label only when the return is not caused by our error (e.g., change of mind, incorrect size, or address issue).

  • If the return is required because of an error on our side (for example, a wrong item sent or a manufacturing defect), we will cover the return shipping costs and provide the label.

  • No restocking fees will be charged.

  • Refunds will be issued to your original payment method within 5 days after we receive and inspect your return.

How to Start a Return

To initiate a return or exchange, please contact our support team at:
info@karenflix.com

Please include your order number and the reason for the return in your request.

Additional Information

  • Refunds will only be processed once the returned items have been received and verified.

  • Exchanges are subject to product availability.

Store Name: Karenflix
D-U-N-S: 233632104
Address: 24-26, Arcadia Avenue Fin0000, London, United Kingdom, N3 2JU

Email: info@karenflix.com
Contactpage: Click here
Phone: +44 7853750010

Opening Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

For more information or questions please check:
💬 - FAQ